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Using Tags in Smart FAQs.

11/27/2025
FAQ ManagementAdvanced Features

What Are Tags?


Tags are labels you can assign to your FAQs to organize them into categories or topics. Think of them as keywords that help you and your visitors find relevant questions quickly. For example, you might tag FAQs with terms like "shipping", "returns", "billing", etc.


How Tags Work in Smart FAQs


Tags serve two main purposes in Smart FAQs:


1. Dashboard Organization and Filtering


In your Smart FAQs dashboard, tags help you:

Categorize FAQs - Group related questions together

Filter the FAQ list - View only FAQs with specific tags

Bulk manage - Select and manage multiple FAQs at once based on tags


2. Widget Pre-filtering


When embedding your FAQ widget, you can use tags to:

Pre-filter content - Show only FAQs with specific tags on a particular page

Create topic-specific pages - Display shipping FAQs on a shipping page, product FAQs on product pages, etc.

Improve relevance - Ensure visitors only see FAQs relevant to the page they're viewing


Creating tags


You can create one or more tags that describe each FAQ category (for example: shipping, returns, product-features, offers, etc.) in the “Tags” page in the app dashboard. It's possible to:


1) Create tags one-by-one:


a. To add a single tag, click Create Tag in the "FAQs > All FAQs" page:



b. Enter the name of the tag you’d like to set up (e.g. Offers)

c. Click Save tag to add the tag to your account:



d. Repeat the above steps for each tag you’d like to set up


2) Create tags in bulk


a. To add tags in bulk, click Bulk in the “Tags” page:



b. Enter tag names separated by commas (e.g. Shipping, Products, Pricing, etc.)

c. Click Save tags to add the tags to your account:



Applying Tags to FAQs


Once you’ve created Tags in your Smart FAQs account, it is possible to apply them to the relevant FAQs when adding the FAQs one-by-one (through the app dashboard) or in bulk when uploading an FAQs spreadsheet.


The steps to apply tags to a single FAQ are:


1. Click Add New FAQ to create a new FAQ (or edit an existing FAQ by clicking the "kebab menu icon > Edit")

2. Check the relevant filters in the "Tags" section

3. Click Create FAQ (or Update FAQ):



To apply tags to multiple FAQs during CSV import, the steps are:


1. Create each tag in the "Tags" page.
2. Add a new column to your spreadsheet for each tag you've created in your account (the column order does not matter). In the heading row, enter the name of the filter.
3. For each FAQ row:
a. Enter Yes in the tag column if the tag applies to that FAQ.
  • b. Otherwise, leave the column blank or enter No.

For example, if you had filters for "Products", "Shipping, "Offers", and "Pricing" your spreadsheet might look like this:

4. When importing your spreadsheet in the app dashboard, on the Identify Columns step, be sure the columns in your file are set to import to the relevant filters in Smart FAQs:


5. Proceed with the rest of the steps to publish your FAQ data

If you have any questions about tags, please contact our support team from the Support section in the app dashboard for assistance.

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