Privacy Policy

Scope

This policy explains how Smart FAQs ("we", "our") handles information for users who create accounts and use our multi-tenant SaaS platform to display FAQs on their websites.

Introduction

Smart FAQs ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, store, and protect information when you use our Smart FAQs multi-tenant SaaS platform to create and display FAQs on your website.

Information We Collect

FAQ Content and Settings

• FAQ Content: Questions, answers, and related text content you create
• Tags and Categories: Organizational tags and categorization you set up
• Display Settings: Customization preferences, colors, fonts, and layout options
• Embed Settings: Configuration for how FAQs appear on your website

Account and Website Information

• Account Details: Your email address, business name, and account preferences
• Website Information: Domain names where you embed FAQs and basic website details
• Usage Statistics: How often FAQs are viewed, searched, and interacted with
• Performance Metrics: Basic analytics to improve service functionality
• Error Logs: Technical information to resolve issues and improve performance

Technical Information

• Account Creation Data: When your account was created and activated
• API Usage: Basic logs of API calls for security and troubleshooting
• Browser Information: Basic device and browser data for compatibility

How We Use Your Information

• Provide the service: render and manage FAQs on your website
• Operate the platform: authentication, configuration, and core features
• Improve and support: diagnostics, performance tuning, and troubleshooting
• Protect security: abuse prevention, auditing, and incident response

Legal Bases

We process data to perform our contract with you, for our legitimate interests (operating and improving the platform), to comply with legal obligations, and, where applicable, with your consent.

Data Retention and Deletion

Active Usage

• While Active: We retain your data as long as you actively use the platform
• Continuous Access: Your FAQs and settings remain available during active use

After Account Cancellation

• 3-Month Retention: We retain your data for 3 months after account cancellation
• Purpose: This allows for easy account reactivation and data recovery if needed
• Automatic Deletion: Data is automatically deleted after 3 months

Immediate Deletion

• On Request: You can request immediate deletion of your data at any time
• Contact Method: Email help@smart-faqs.com
• Verification: We verify your identity before processing deletion requests
• Complete Removal: All your data is permanently deleted within 48 hours of verification

Data Security

Security Measures

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Regular security assessments and vulnerability testing
• Account Isolation: Complete data separation between different user accounts

Data Protection

• API Security: Secure API endpoints with account-specific authentication
• Input Validation: Comprehensive input validation and sanitization
• Regular Backups: Secure, encrypted backups for data protection
• Incident Response: Clear procedures for handling security incidents

Sharing and Disclosure

• We do not sell your data
• Website Integration: data flows needed to display FAQs on your website
• Service Providers: trusted vendors for hosting/security under written agreements
• Legal: when required to comply with applicable law

International Transfers

We may process data in regions outside your own. Where required, we apply appropriate safeguards consistent with applicable law.

Your Rights and Choices

Access and Control

• View Your Data: Access all your FAQ content and settings through the dashboard
• Export Data: Download your data in standard formats
• Update Information: Modify your FAQ content and settings at any time
• Delete Data: Remove individual FAQs or request complete account deletion via email

Contact Information

If you have questions about this Privacy Policy or need to exercise your data rights: