Last updated: 2026-02-20 · Effective date: 2026-02-20
The following terms and conditions of use (“Terms”) are a legal agreement between you (“you”) and Smart FAQs (“we” or “us”) regarding your use of the Smart FAQs service, software, documentation, website(s), and related intellectual property (the “Service”). Using the Service constitutes acceptance of these Terms as well as acceptance of our Privacy Policy. If you do not consent to these Terms, please do not use the Service and contact us at help@smart-faqs.com to have your account cancelled and any further charges stopped.
You should read this entire document, as it is a contract and you are bound by it. For your convenience, here is a brief summary of some important terms:
The Smart FAQs Service allows you to place an FAQ widget (and, where applicable, an AI-powered search or chatbot) on web page(s) you operate. Visitors to your site may search or browse your frequently asked questions and view answers. The widget is typically placed via a script or embed code we provide, or via APIs or other means we make available. Your FAQ content is managed by you through our website or other tools we provide.
For the purposes of this agreement, “widget” includes any system or scripts you operate (or that someone operates on your behalf) that access the Service through APIs or other mechanisms we provide. You may not use the Service if you are under 13 years of age.
These Terms of Service are available online at https://www.smart-faqs.com/terms. We may update them at any time, with no obligation to give you advance notice. Updated Terms are effective as of the date they are published. Use of the Service after we have updated these Terms constitutes your acceptance of the new Terms.
You must register an account to use the Service. You agree to provide accurate and complete information when you register and to keep that information up to date. You consent to our accessing information related to your account when necessary to provide support, perform system maintenance, or for other legitimate business purposes.
We offer a Basic plan (free) and paid plans (Premium and Advanced). In return for your use of the Service, you agree to pay the applicable fee for your plan. The Basic plan has no fee; paid plan fees are disclosed on our website at signup and in your account. Fees for paid plans are due in advance.
For paid plans we may offer a stated free trial period. If you do not cancel before the trial ends, we will charge you for the next billing period at the end of the trial. You will be charged on a monthly (or annual) basis until you cancel or we terminate in accordance with these Terms.
For paid plans, if we are unable to collect payment we will attempt to notify you and may retry collection. We reserve the right to suspend or terminate your access to the Service for failure to pay applicable fees. The Basic plan has no fees, so this does not apply to Basic users.
We may make the Service available through third-party app stores (e.g. the Shopify App Store). If you purchase or subscribe through a third party, payment is made under your agreement with that provider and the Payment section above may not apply. All other provisions of these Terms still apply, including our right to terminate your use of the Service at any time.
We offer Basic, Premium, and Advanced plans. Your plan determines the fee, which features you may use, and any usage limits (e.g. up to 50 FAQs on Basic, up to 500 FAQs on Premium, unlimited FAQs on Advanced). The Advanced plan includes additional features such as multi-language support. A default plan may be selected at signup; you may change your plan through our website subject to our then-current offerings.
We reserve the right to change plan features, limits, and pricing at any time, with or without notice. If a change would be detrimental to you (e.g. a price increase or reduction in your limits), we will allow you to continue on your previous terms for at least three months from the date we notify you of the change. We do not warrant that any particular feature or limit will remain available indefinitely. Unused quota has no value, does not accrue, and is not refundable.
We will refund any Premium (or other paid plan) payment you make if you request a refund within 30 days of the transaction date. Refunds requested after that period, or for non-subscription charges (e.g. custom work or consulting), are at our sole discretion. The Basic plan is free, so no refund applies to it.
All rights in the Smart FAQs Service, software, website, and related documentation are owned and/or licensed by us. You are granted a non-exclusive right to use the Service (and to interoperate with it through the means we provide) in consideration of your agreement to these Terms and, for paid plan users, payment of the applicable fees. Your license does not give you ownership of our intellectual property.
You grant us a royalty-free, non-exclusive, irrevocable, limited license to access the web page(s) on which you display our widget or use our services, and to collect information about visitors’ actions or activities on the widget (e.g. searches, clicks, feedback), for: (i) providing you with reports and service functionality; (ii) analyzing and improving the Service; and (iii) compiling aggregate, anonymized statistics and insights about the Service. You represent that you have the rights and consents needed to grant this license and that it does not infringe any third party’s rights or violate any law.
By submitting any content, data, or other material (“Material”) to the Service (including FAQ text, images, or branding), you grant us an irrevocable, perpetual, non-exclusive, royalty-free worldwide license to use, reproduce, adapt, and display that Material as needed to operate and provide the Service. You represent that you own or have the rights to such Material and that this license does not infringe any third party’s rights or violate any law.
We may remove or modify Material at our discretion. We may use your company name and/or logo in our marketing unless you tell us in writing not to (e.g. via a support request). We will make reasonable efforts to delete your data upon request, but you acknowledge that backups, CDNs, and other technical constraints may prevent complete deletion, and you will not hold us liable for failure to delete in those circumstances.
You may not:
Taking any prohibited action terminates your right to use the Service.
Your account should be accessed only by you or persons you authorize. Anyone you authorize must also comply with these Terms. You are responsible for keeping your password secure and are responsible for activity under your account. We use commercially reasonable efforts to secure the Service, but we cannot guarantee that it will be impenetrable or that your data will be absolutely secure.
We may terminate or deny your use of the Service at any time, for any reason. We may remove accounts or content we determine, in our sole discretion, to be unlawful, offensive, or otherwise objectionable. You may cancel your use of the Service at any time through your account or by contacting us. Upon termination (by either party), unused time expires and is not refundable except as stated in the Refunds section. You may lose access to your data upon termination; we will handle data as described in our Privacy Policy.
We protect data you provide in accordance with our Privacy Policy. We use encryption and reasonable technical and organizational measures to protect the Service and your data. We will comply with lawful requests to disclose information from competent authorities. We may publish aggregate or statistical usage information that does not identify you individually. You acknowledge that you have read our Privacy Policy and that you are responsible for ensuring your use of the Service and your communications comply with applicable privacy laws.
We do not warrant that access to the Service will be uninterrupted or error-free, or that the Service will work with every browser, device, or third-party platform. We will make commercially reasonable efforts to respond to support inquiries within two business days. Your use of or payment for the Service does not entitle you to real-time support or support via any particular channel (e.g. phone) unless we expressly agree otherwise.
You agree to indemnify, defend, and hold harmless Smart FAQs and its affiliates from all damages, liabilities, claims, and expenses (including reasonable attorneys’ fees) arising from or related to your data, your use of the Service, or any breach of these Terms by you. You further agree to indemnify and hold us harmless from claims by third parties that your data or your use of the Service infringes or misappropriates their intellectual property or other rights.
THE SERVICE IS PROVIDED “AS IS” AND “WITH ALL FAULTS.” SMART FAQS MAKES NO WARRANTY THAT THE SERVICE IS FREE OF DEFECTS OR SUITABLE FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL SMART FAQS BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICE. YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE OF THE SERVICE COMPLIES WITH THE LAWS OF YOUR JURISDICTION.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AGGREGATE FEES YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
These Terms constitute the entire agreement between you and us regarding the Service and supersede any prior agreements or representations. If any provision is held unenforceable, it shall be modified to the minimum extent necessary to make it enforceable while preserving the parties’ intent, and the rest of these Terms shall remain in effect.
You agree that any claim or cause of action related to the Service or these Terms must be brought within one (1) year after the claim or cause of action arose, or it will be permanently barred.