Terms of Service

Acceptance of Terms

By creating an account and using the Smart FAQs service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

Description of Service

Smart FAQs is a multi-tenant SaaS platform that allows businesses to create, manage, and display frequently asked questions on their websites. The Service provides tools for content creation, organization, customization, and integration across any website platform including WordPress, Shopify, Wix, and custom websites.

Your Responsibilities

Content Ownership and Compliance

• You retain ownership of all FAQ content you create using the Service
• You are responsible for ensuring your content complies with applicable laws and regulations
• You must not use the Service to distribute harmful, illegal, or inappropriate content
• You are responsible for maintaining the accuracy and currency of your FAQ content

Service Usage

• You may use the Service only for its intended purpose
• You must not attempt to reverse engineer, modify, or interfere with the Service
• You must not use the Service in a way that could damage or impair its functionality
• You are responsible for maintaining the security of your account and embed codes

Our Responsibilities

Service Availability

• We strive to maintain high service availability but cannot guarantee 100% uptime
• We will provide reasonable notice for scheduled maintenance
• We will use commercially reasonable efforts to resolve service issues promptly

Data Protection

• We will protect your data in accordance with our Privacy Policy
• We will not access your content except as necessary to provide the service
• We will maintain appropriate security measures to protect your information

Intellectual Property

• The Service and its underlying technology remain our intellectual property
• You retain ownership of your FAQ content and customizations
• You grant us a limited license to use your content solely for providing the service
• We may use anonymized usage data to improve the Service

Limitation of Liability

• The Service is provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the Service in the 12 months preceding the claim
• We are not responsible for any losses resulting from your use of the Service

Termination

By You

• You may cancel your account at any time through your dashboard
• Upon cancellation, your data will be retained for 3 months as outlined in our Privacy Policy

By Us

• We may terminate service for violations of these Terms
• We may discontinue the Service with reasonable notice to users
• Upon termination, you will lose access to the Service and your data

Changes to Terms

• We may update these Terms from time to time
• Material changes will be communicated through the Service or email
• Continued use of the Service constitutes acceptance of updated Terms
• You should review these Terms periodically

Governing Law

These Terms are governed by the laws of the applicable jurisdiction. Any disputes will be resolved through binding arbitration or in the courts of the applicable jurisdiction.

Contact Information

If you have questions about these Terms of Service: