If you installed Smart FAQs through the Shopify App Store, we’ve automatically added a new Frequently Asked Questions page to your shop. This page is live on your site, but doesn’t have any links to it, so visitors won’t be able to find it without typing in the exact URL in the address bar.
Once your FAQs are set up and you’re ready to make it live, you can create a link to your Frequently Asked Questions page in your site’s menu so that visitors can find the page.
Adding a link
1. In your Shopify admin, click Content > Menus in the left menu:
2. Click on the name of the menu where you’d like to add the link (e.g. the "Main menu"):
Most sites have a main menu at the top of the page as well as a footer menu at the bottom, and possibly others as well. You can add links to as many menus as you’d like to ensure visitors can easily find your map.
3. Click Add menu item at the bottom:
4. In the Label field, enter the text that visitors should see in the menu (this could be e.g. "FAQs" or "Support"). In the field underneath, type in “Frequently Asked Questions” and select the Frequently Asked Questions page from the results:
Note: if you tried out another FAQs app before installing Smart FAQs, you may have multiple pages called “Frequently Asked Questions”. In this case you may want to delete or rename the other pages from the "Online Store > Pages" section of your admin to make it easier to find the right page.
Additionally, if you've renamed your Frequently Asked Questions page under Online Store > Pages, type in the new name you used for the page to find the right link.
5. Optionally, you can drag the handle of the new menu item (the six-dots icon on the left) up and down to position it in the menu where you’d like:
6. Click Save to update your menu:
That’s it! Once the steps above are done, your menu will have a new link and visitors will be able to find the FAQs page on your site.